3 Ways Payment Processing Reports Can Help Your Marketing Team

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Marketing strategies rely on having information. You need to know as much about your prospective customers as possible so you can reach out to them effectively. A lot of that information comes from your website traffic. What your visitors do, how they interact with the site, and what items they buy form a large part of your understanding. But the information you can gather through Google Analytics and lead generation isn’t the end of your information-gathering abilities. Payment processing reports can tell you a lot about your customers and your store. Here are some tips:

What three things can you learn from your payment processing reports?

1. What’s the average sales total?

It’s not just enough to know how much money your store is making every day or each month. It’s also important to know how much each customer is spending each time they come into your store. This gives you a lot of information about buyer behavior. Unless your store is specifically designed for small frequent purchases, like a convenience store, then larger purchases are better. Reports can let you know if your marketing and store arrangement efforts are working.

2. Which credit card types are your customers using?

Credit card type also tells you a lot about different customer personas or hypothetical characters built around the standard behaviors and interests of your target markets. But card types also matter based on the agreements you have for different types of merchant services. If you have a lot of transactions through one card type, you can negotiate for a lower percentage. If you have few transactions through credit cards, you can decide if a surcharge for small payments is right for your company.

3. How many transactions are happening at different terminals?

Different terminals at your store get different amounts of traffic. This data can let you know if one point of sale is too out of the way or is left unmanned. It can also let you know when the primary terminal is too busy and your store needs a new arrangement.

For more ways to use payment processing reports, go to BAMS.

4 Sales Tips to Influence People to Buy Your Products

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Want to increase sales? Use the following sales tips to sell more products, boost your revenue, and increase your ROI:

FOMO

FOMO stands for Fear Of Missing Out. This is what causes people to buy things that are on sale even if they don’t need them and to constantly check what their friends are up to on social media. A limited-time or limited-edition offer with a countdown clock is a great way to tap into the FOMO.

Get Them in the Right Mindset

Before you make your selling point or sales pitch, you need to first get your audience in the right mindset. An example of this is stressing how your product doesn’t cost X amount of money, that amount being much higher than your real price. This gets your audience in the mindset that your product is affordable and cheap because, in their minds, the bar of what is “expensive” or even the industry standard price is now much higher.

Pain and Pleasure

Human beings do things to avoid pain and gain pleasure. People will usually do more to avoid pain than gain pleasure, so don’t just stress how much pleasure your product will bring them; focus on the pain points that brought them to your sales page in the first place.

Cross-Selling and Up-Selling

If you are not upselling and cross-selling products to your customers, you will lose out on a lot of revenue. Many companies gain most of their revenue from the additional products that people purchase, as the first product sale is often needed to cover the costs of advertising. People who are buying are already in the mindset of spending money and will usually buy more than what they originally planned to.

For more sales tips and information on how to sell better online, contact us today and ask about our services.

5 Ways to Tap Into Human Nature to Increase Sales

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Every good sales professional knows how to tap into human nature to increase sales. Understanding what influences people to make a purchasing decision will help you boost your revenue. Here are some important things that will bring you more sales.

Scarcity

Scarcity increases value. Human nature is to want that which we do not have. If something is in abundance, people will have less of a desire for it. You have to create a perception of scarcity to increase sales. One way to do this is by offering a limited-offer discount.

Reciprocity

People tend to reciprocate favors and good deeds. If you offer your customers valuable information and tips, great customer service and discount opportunities, human nature will lead them to reciprocate the favors by purchasing your products. They will also be more likely to recommend you to a friend.

Social Proof

We tend to measure something’s worth based on how other people value it. Social proof is very important when it comes to sales. Boost the social proof of a product by encouraging your customers to leave five-star reviews and testimonials. Boost the social proof of your company overall by building your social media channels and getting followers and likes.

Authority

Similar to social proof, people tend to place more value on a statement or product that comes from an authority figure. Build up your authority by becoming an information source online, both on your website, on Youtube, and on your social media channels. Start a PR campaign and book appearances on media channels.

Unity

People like to feel as if they are part of something, whether that be a family, a tradition, a belief system, or shared values. That is why your company needs to have a mission and a purpose.

For more information about our services, contact us.

Tangible Benefits of Adding a Loyalty Card to Your Loyalty Program

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Loyalty cards are becoming a staple of the modern shopping experience. That means companies that don’t include loyalty programs, discount cards, and other incentives for recurring shopping trips are likely to miss out on return customers. Many companies are starting to centralize their loyalty programs in an app, but that doesn’t mean they’re getting rid of their cards. Here are two reasons to make sure a physical card is part of your program:

Even in the digital age, things that can be held are valuable.

A strong tenet of selling products is letting customers hold and interact with the product. Once it’s in their hands, customers are much more willing to make the purchase. The same is just as true with loyalty program cards. While apps are convenient and can hold more interactive data, physical cards can be held. Making your cards attractive or a popular status symbol, like Starbuck’s gold card or the different tiers of platinum and gold credit cards, gives them extra value. That’s far more effective than an app that’s not on your customers’ home screen.

Familiar brands are preferred brands.

Not a single day goes by when consumers don’t open their wallets or grab their keys. If your loyalty card is tucked away or hooked onto a keychain, that means your target market of core customers, people who have already made purchases at your stores, see your brand every single day. That constant reminder on the periphery of their day makes your brand familiar and comfortable.

It also encourages new leads to find your store. If a customer is visibly carrying your loyalty program card on their keychain, then their family, friends, and acquaintances will see it. Even if it never comes up, that implicit stamp of approval from a trusted source will go a long way in their eyes.

Keep your loyalty cards visible with durable, vibrant cards. Go to BAMS to get started.

Get Better Insight into Your Core Target Markets by Offering Online Gift Cards

Online gift cards concept. Blue gift card vector

Every marketing strategy your business employs requires insight and data analysis. It’s hard to understand what drives consumer behavior without knowing the consumers. If you can’t track spending and customer behavior, then you have to wait and hope for sales instead of driving sales. But if your company offers consumable products and services that are popular for gifts, you have another layer of consumer obscurity to penetrate because you’re dealing with two very different customer personas.

What are your two customer types?

Customer personas are an important organization concept in marketing. A customer persona is the ‘type’ of person who buys your products and services, or even a specific product or service, and that persona is based on the average demographic and behavior data you collect. If gift cards are part of your product offering, then you have two different types:

  1. direct customers who like your products and services, and
  2. gift-givers, who have one of your direct customers in their life.

These two buyer types, even though they’re too generic to be specific customer personas, have very different motivations. That means they need very different marketing tracks and incentives.

How do online gift cards help?

Gift cards provide a whole new set of data to help you make your marketing campaigns effective, and online gift cards are even more efficient. Each gift card has a unique code that lets you track everything from the number of gift cards purchased in given time frames to the amount on the average gift card each month. Even more importantly, the codes let you track the duration of time between the gift card purchase and the direct customer’s use of the gift card, as well as what purchases people are more likely to make with a gift card over cash.

From that last data set, you can start to find valuable trends. Direct customers who receive cards may be more likely to make larger, premium purchases because of the implicit difference between cards and cash. Gift cards purchased for a birthday might be spent faster than those purchased for Christmas. No matter what trends are unique to your company, you can plan your product offerings and sales accordingly to get quick turnaround on card usage.

If you want a trusted gift card provider who can help you get your new campaign and gift card offerings off to a good start, go to BAMS.

5 Reasons Why Every Business Needs an E-Commerce Processing Platform

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Brick and Mortar stores are taking a hit all because of e-commerce. Just look at Toys “R” Us and Babies “R” Us. These two were giants in their respective fields for over 60 years. Kmart which began in 1899 has liquidated and closed as well.

The question is, if they had instituted a healthy e-commerce processing program, could they have sustained a longer run and still be in business? The answer is probably yes. They could have streamlined their overhead, lowered prices and been competitive in their respective fields. People say it is Amazon’s fault these stores collapsed. Amazon just provided, (in some cases), better prices and the ease of purchasing items from home.

E-commerce is a viable entity and it’s here to stay. Every business that sells anything should have an e-commerce platform.

Why People Love to Shop Online

  • Shop from home or office
  • Avoid crowds or going to the mall
  • Convenience, done with just a few button clicks
  • Better Variety
  • Better Prices

People are ridiculously busy, they mean to get to the store to purchase mom’s birthday gift, but finding the time is not easy. The kids must be toted to practice and games. Perhaps it’s business meetings, family and friends get-togethers, or working late and being too exhausted to stop by the store. Let’s try this, the store is closed, or it’s late and that parking lot can be sketchy at night. Having an e-commerce platform set up by BAMS can keep loyal customers coming back without having to set foot in the store. E-commerce can attract new customers who would never have visited your location. They may live 50, 500 or 5000 miles away.

Here is a likely scenario; a child wants a pair of cowboy boots. The parent has no idea about such things, they live in New England where cowboys are not the norm. Said parent googles cowboy boots for sale, checks out a couple sites, decides what to spend, and orders them from Texas. The child is happy, the parent is happy, the person who does not know they have reason to be unhappy is the Western Wear business owner in town without an e-commerce site.

Contact BAMS to discuss setting up your e-commerce processing platform to help your business grow.

3 Great Reasons to Buy Online Gift Cards

Laptop with online gift card

Gift cards have only been around about 20 years. Before that, is was paper gift certificates and not many of them, as the giver preferred a more “personal touch,” meaning that actually going to the store and purchasing the gift was not only more labor intensive but more “thoughtful.” As more establishments began offering gift cards, the variety was embraced by the general public and they took off fast and hard. At this time every store, restaurant and sub shop we enter has their own gift cards to purchase, and many sell a multitude of others. We, the public, have determined that gift cards are good, but of course the less scrupulous among us have found ways to defraud consumers and those same stores, restaurants, etcetera.  BAMS can help you get setup to begin selling gift cards immediately.

The latest gift card trend is purchasing them online. You buy it, get sent a secure 16 digit number and a pin code that you pass along to whomever you choose. Many businesses can send the virtual gift card to the email you provided. Once it has been purchased, the buyer is completely out of the loop. The gift is given, the buyer is happy as is the gift card recipient.

Reasons why purchasing gift cards online is smarter:

  1. Security – The transaction takes place in private, no plastic cards hanging on a rack that may have been compromised.
  2. Spending – People spend more when using gift cards online. Overspending is normal since people can look at more than just discounted and clearance items, after all, it’s not their own hard earned money that’s being used. These wish list items can be bought and adding an extra $20.00 or $50.00 is okay since the recipient getting something they normally would not want to entirely pay for themselves.
  3. Convenience – The birthday, holiday, or other has a deadline of tomorrow. Buying a gift and sending it is out of the question, it will not get there in time. An online gift card will, and it be very well received.

Online gift cards are a great idea, the color is always right, it’s just the size of the amount that needs consideration. Contact us so that BAMS can explain more about online gift cards.